Feedback Analysis of Stripe Trustpilot Reviews - Sample Report
Feature Requests
- Faster Payouts (7 reviews)Not available for sample report
Users are requesting a shorter payout delay period, as the current 7-day delay is considered too long and affects cash flow management.
- Better Support (12 reviews)Not available for sample report
Users are requesting more responsive and personalized support, especially in resolving issues related to account verification, fund holds, and refunds.
- Improved Fraud Detection (8 reviews)Not available for sample report
There are requests for more effective fraud detection systems as the current Stripe Radar rules are seen as ineffective, leading to unnecessary disputes and charges.
- ACH Payments Support for Canadian Accounts (4 reviews)Not available for sample report
Users are requesting the ability to accept ACH transfers with Canadian accounts, as current restrictions prevent them from utilizing this payment method effectively.
- Improved Reporting Module (3 reviews)Not available for sample report
Users are requesting enhancements to the reporting module to make it more user-friendly and efficient, allowing for easier tracking of transactions, fees, and customer information without extensive drilling down)
- Enhanced Chargeback Insurance (11 reviews)Not available for sample report
Users are requesting better chargeback insurance options, including offering such insurance without requiring a high volume of transactions, and improving Stripe's ability to defend against chargebacks on behalf of the users.
Bug Reports
- Account Verification Issues (27 reviews)Not available for sample report
Multiple users report that their accounts have been suspended or that payouts have been paused due to repeated or unjustified account verification requests.
- Delayed Payouts (19 reviews)Not available for sample report
Users report significant delays in receiving their payouts, with some waiting for weeks or even months despite fulfilling all requirements.
- Incorrect Fund Freezing (15 reviews)Not available for sample report
Several users report that Stripe has frozen their funds without justification, severely impacting their business operations.
- Security and Fraud Issues (3 reviews)Not available for sample report
Users report concerns regarding the security of their credit card details and fraudulent activities associated with their Stripe accounts, including unauthorized refunds and fraudulent charges.
- Login Issues (7 reviews)Not available for sample report
Some users encounter issues during login.
Likes
- Positive Customer Support Experience (26 reviews)Not available for sample report
Users appreciate the helpful and responsive customer support they received, which resolved their issues quickly.
- Ease of Use and Integration (10 reviews)Not available for sample report
Users appreciate how easy Stripe is to set up and integrate with their existing systems, highlighting features like detailed documentation, good client libraries, and seamless onboarding processes.
- Reliable Payment Processing (9 reviews)Not available for sample report
Users commend Stripe for its reliable and timely payment processing, which facilitates smooth business operations.
Dislikes
- Account Suspension and Fund Freezing (36 reviews)Not available for sample report
Users are frustrated with Stripe's account suspension and fund freezing policies, which they feel are arbitrary and unjustified.
- Poor Customer Service (14 reviews)Not available for sample report
Users report negative experiences with Stripe's customer service, citing unresponsiveness, lack of resolution, and generic or automated responses.
- High Fees (34 reviews)Not available for sample report
Users feel that Stripe's fees are too high, particularly for small businesses and those dealing with currency conversions.
- Technical and Usability Issues (13 reviews)Not available for sample report
Users find Stripe's website and reporting tools complicated and inefficient, making it difficult to manage payments and access funds.
Features That Improve Over Time Groups
No reviews specifically mentioned features that improved over time.Features That Worsen Over Time Groups
- Support Quality Decline (7 reviews)Not available for sample report
Users who have used Stripe for years mention that the quality of customer support has worsened over time, becoming less responsive and less effective.
- Fee Increases (4 reviews)Not available for sample report
Users have noted that Stripe has recently increased their fees, which has negatively impacted their profitability.
Competitor Comparisons
- Square (4 reviews)Not available for sample report
Several users mentioned switching to or considering Square as an alternative to Stripe due to issues like poor customer service, account suspensions, and high fees.
- PayPal (3 reviews)Not available for sample report
Users compare Stripe unfavorably to PayPal, highlighting lower fees and better reliability with PayPal as reasons for considering a switch.
- Wise (2 reviews)Not available for sample report
Wise is mentioned as an alternative to Stripe, especially in the context of lower transaction fees and better international payment options.
- Klarna (1 reviews)Not available for sample report
One user mentioned switching to Klarna due to issues with Stripe holding payments and poor platform performance.