Free Sentiment Analysis Tool | AI-Powered Sentiment Analysis

Easily understand the tone of your users' experiences and make informed decisions with Benty’s free sentiment analysis tool. Just upload your document or paste the feedback text, and watch the magic happen.

We are currently developing a free sentiment analysis tool to offer valuable insights to our users even before our official launch. Below is a sample report generated by the tool, using some of Trustpilot reviews of Stripe as the data source.

Sentiment Analysis of Stripe Trustpilot Reviews - Sample Report

  • Total Feedback Analyzed: 300
  • Positive Feedback: 122 (40.7%)
  • Neutral Feedback: 48 (16%)
  • Negative Feedback: 130 (43.3%)
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Monthly Sentiment Trend
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Quarterly Sentiment Trend
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Sentiment Breakdown by Category
Category Positive Neutral Negative
Account Management 15 5 57
Customer Support 38 9 22
Fees 3 7 29
Fraud Prevention and Dispute Handling 14 15 17
Service Reliability 52 12 5
Key Insights
Account Management and Fund Withholding
  1. Many users reported issues with Stripe's account suspensions and fund withholding policies, considering them unjustified and damaging to their businesses.
  2. Users report poor communication from Stripe regarding reasons for withholding funds.
Customer Support
  1. Positive reviews highlight helpful and responsive customer service that resolves their issues through multiple support channels. However, there are also many users who find customer support to be unhelpful, slow, and lacking in resolution.
Fees
  1. High fees and additional charges are a significant concern for users, especially for small businesses.
Fraud Prevention and Dispute Handling
  1. Fraud prevention measures like Stripe Radar are perceived as ineffective and costly due to frequent disputes.
Service Reliability
  1. Most of the reviews emphasize overall reliability in processing payments.
  2. Negative service reliability concerns arise from inconsistent payout timelines and unexplained delays.
Recommendations
  1. Improve transparency around account suspensions and fund withholding processes to rebuild trust.
  2. Consider revising fee structures or providing more clarity on charges to better support small businesses.
  3. Review and enhance fraud prevention measures to minimize disputes and improve user confidence in Stripe Radar.
  4. Maintain a balance between positive customer experiences and effective risk management to retain a loyal customer base.
  5. Enhance customer support with more personalized responses and quicker resolution times.
  6. Promote the positive feedback received from satisfied customers and leverage this in marketing and support communication strategies.
  7. Strengthen security measures and offer more proactive fraud detection and prevention tools for users.
  8. Address refund process efficiency and offer a more straightforward approach to managing refund-related issues.
Infulential Words
Top Positive Words
  • Helpful
  • Excellent
  • Reliable
  • Amazing
  • Efficient
Top Negative Words
  • Scam
  • Hold
  • Suspended
  • Overpriced
  • Unresponsive